FAQ

How does the consultation process work?

What if my pharmacy does not have my medication?

How does the consultation process work?

Simply selection an applicable condition, answer a few health questions and submit to a licensed PA for review. If applicable, a phone call, text, or video chat may be needed. Once completed, a prescription will be sent to the pharmacy or delivered to your doorstep.

Can I use my insurance?

What if my pharmacy does not have my medication?

How does the consultation process work?

Unfortunately, we are not accepting any insurance carriers at this moment. We can provide you with an itemized receipt for insurance reimbursement. Insurance may be used for your drug at the pharmacy, labs, and other third-party tests.

What if my pharmacy does not have my medication?

Simply contact us immediately via email or text. We'll be happy to resend your prescription or transfer it to a different pharmacy. Unfortunately, this does not qualify for cancellation or refund.

Do I still have to pay for my medicine?

What if my insurance does not cover my medication?

What if my pharmacy does not have my medication?

Patients are responsible for covering the medication cost out of pocket or with insurance.

What if my insurance does not cover my medication?

You may pay out of pocket or request an alternative drug.

Is your service fee refundable?

What if my insurance does not cover my medication?

Unfortunately, the consultation fee is nonrefundable. We're happy to retreat, reevaluate, or rectify any issues that may arise.